Main Website
    Shop by Category
  • All Categories
  • Home
  • Shop
  • Best Sellers
  • 0

Frequently Asked Questions

Find answers to common questions about our products

Browse by Category
Coffee
Nuts
Spices
Chocolate
Still Have Questions?

Our support team is here to help you

Contact Support

Coffee

What is the difference between coffee types (Turkish, Arabic, Espresso, etc.)?

The difference lies in the type of beans, roasting degree, grind size, and preparation method.

Does the coffee contain additives?

No, all our coffee types are 100% natural and free from additives.

What is the best way to store coffee?

In an airtight container, in a dry and cool place, away from light and odors.

Is the coffee gluten-free?

Yes, natural coffee does not contain gluten.

What is the difference between Arabica and Robusta beans?

Arabica: smooth and fruity, lower caffeine. Robusta: stronger, more bitter, higher caffeine.

What are the different roasting levels?

Light: fruity flavor, higher acidity. Medium: balanced. Dark: strong, lower acidity.

What are the different preparation methods?

Drip, French Press, Espresso, Cold Brew, and others.

What is the difference between Iced Coffee and Cold Brew?

Iced: hot coffee with ice. Cold Brew: cold steeped, less acidic.

What is the ideal water temperature for brewing coffee?

Between 91–96°C, just before boiling.

Is coffee good for health?

Yes, in moderation, it may reduce the risk of some diseases and improve mood.

Nuts

Are your nuts roasted or raw?

We offer various options: raw, roasted, and roasted without salt to suit all tastes and dietary needs.

Are any oils or preservatives added?

Our products are 100% natural. We use dry roasting without oils or additives unless specified on the product label.

Are the nuts gluten-free?

They may contain traces of gluten and allergens. Please always check the product label for details.

What is the shelf life of the nuts?

From 6 to 12 months depending on the type and storage method. We keep them sealed in a cool, dry place.

Can nuts be frozen?

Yes, to maintain freshness for a longer period, especially for fatty types like walnuts and cashews.

Are nuts suitable for children?

Yes, but be cautious of choking hazards, especially for children under 3 years old.

Spices

Are the spices 100% natural?

Yes, all our spices are free from artificial additives or preservatives.

Do the spices contain salt or sugar?

Pure spices do not contain salt or sugar. As for spice blends, their content is clearly listed in the product description, including whether salt is used.

What is the shelf life of spices?

It varies by type, but for best flavor, they are recommended to be used within 12–24 months from grinding.

Do you offer ready-made spice blends?

Yes, we provide unique, in-house blended spices that are carefully balanced according to traditional culinary standards.

Are the spices suitable for vegetarians?

Yes, all our spice products are 100% vegetarian.

Chocolate

What types of chocolate are available?

We offer milk chocolate, dark, white, filled, and no-added-sugar varieties.

Is the chocolate gluten-free?

Some types are, and this is specified in the product description. We always recommend checking the nutritional label.

What is the percentage of cocoa in dark chocolate?

It ranges between 50–60%, with the exact percentage indicated in the product description.

Does the chocolate contain added sugar?

Yes, except for varieties that are sugar-free or naturally sweetened.

How should chocolate be stored?

At a temperature between 16–20°C, away from humidity and heat to preserve its appearance and texture.

Can't Find Your Answer?

Our customer support team is available 24/7 to assist you with any questions or concerns.

Email UsCall Us
Coffee beans background

Contact Us

Store

  • Coffee
  • Chocolate
  • Nuts
  • Spices
  • Tea

Company

  • About Us
  • Contact
  • News
  • Careers

Support

  • Help Center
  • Shipping Info
  • Privacy Policy
  • Returns

Download our app

© 2026 Izhiman. All rights reserved.